EDUCATIONAL LINKS DIRECTORY

The following websites aggregate links to state living will and durable power of attorney forms. If you are not able to access your state’s form on one site, please check a different site. You may find that the living will form and durable power of attorney for health care (DPAHC) form can be found via different links.

U.S. Living Will Registry http://uslwr.com/formslist.shtm

The American Bar Association http://www.americanbar.org/content/dam/aba/migrated/2011 _build/law_aging/st_spec_adv_dirs_update_2-11.authcheckdam .pdf

Deathwise www.deathwise.org/resources/advance-directive-documents/

Lifecare Advance Directives http://www.lifecaredirectives.com/statutory.html

Department of Veterans Affairs http://www.ethics.va.gov/for_veterans.asp

Living Smartguides www.livingsmartguides.com



How To Close Online Accounts And Services


AAA

How To Cancel a Membership: The process for closing an account online varies from state to state (you can access the link HERE), so using the good old-fashioned telephone might be the best option.

Call the AAA Member Service Center: 1-866-968-7222, select the "member services" option., then select the "membership questions" option, which will connect you with a customer service representative.

Required Information

  • AAA account information
  • Club Code
  • Membership number

https://www.ace.aaa.com/


AMAZON

How To Close An Account: There are two levels of membership offered by Amazon—basic accounts and Amazon Prime accounts. They may be canceled separately.

Amazon Prime Membership

Visit the company’s Manage Prime Membership page and do one of the following:

  1. To cancel a paid membership, click End Membership.
  2. To cancel a trial membership, click Do Not Continue.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201118010

Basic Membership

Amazon requires contacting the company directly to close an account completely. After logging in with the appropriate information, do the following.

  1. Under “What can we help you with,” click “Something Else.”
  2. Under “Tell us more about your issue,” select “More non-order questions” from the pull-down menu. That will spawn another pull-down menu from which you will again select “More non-order questions.” That will spawn a blank field in which you can type your intention to cancel the account.
  3. Under “How would you like to contact us,” select from E-mail, Phone or live online Chat.

Required Information

  • Email
  • Password


COMCAST/XFINITY

How To Close Or Transfer An Account: To make any changes to an Xfinity account, the company requires contacting it by phone at 1-800-XFINITY (1-800-934-6489).

Required Information

  • Last four digits of the account holder’s Social Security Number
  • Account number or the amount of the most recent payment
  • Death Certificate (if you don't have the information listed above)

www.customer.comcast.com


DIRECT TV

How To Close/Transfer An Account: To make changes to an account, the company requires contacting it by phone at 800-531-5000 between 8:00 AM and 10:00 PM ET.

Like mobile phone carriers, the satellite providers often lock subscribers into lengthy contracts to offset the cost of the equipment, in which case there may be an early termination fee, even in the event of death.

Required Information

  • Last four digits of the account holder’s Social Security Number
  • Death Certificate
  • Account number or the amount of the most recent payment

https://support.directtv.com/accountmanagement


DISH NETWORK

How To Close/Transfer An Account: There isn’t even language on Dish’s website that addresses canceling service. You’ll have to access the company’s Chat page or call them at 855-318-0572.

Like mobile phone carriers, the satellite providers often lock subscribers into lengthy contracts to offset the cost of the equipment, in which case there may be an early termination fee, even in the event of death.

Required Information

Last four digits of the account holder’s Social Security Number
Death Certificate
Account number or the amount of the most recent payment

https://my.dish.com/es/support/cancel-my-service


EXPEDIA

How To Delete An Account: From the Expedia homepage, select “My Account” in the upper right-hand corner. There will be an “Account Closure” option, which will prompt you to fill out a request form. Finish by clicking “Close this Account.” You will receive an email verification. This process can also be handled by calling 1-800-EXPEDIA (1-800-397-3342)

Required Information

  • Email address
  • Password

https://support.expedia.com


GOOGLE

 How To Close An Account: Deleting a Google account will affect all products associated with that account, including Gmail, YouTube, Google Drive, Google Plus and the Google Play Store.

  1. Log in at the Google Accounts homepage.
  2. Click “Data tools” at the top.
  3. In the Data tools box, click Delete account and data. If you don't see this link near the bottom of the page, your account may have been created through an organization or company which requires different steps for deletion.
  4. Confirm your account deletion. To do so, you'll need to select these two options:
    "Yes, I want to delete my account."
    "Yes, I acknowledge that I am still responsible for any charges incurred due to any pending financial transactions."

You can safely select the latter option if you haven't used any of Google's paid products, such as AdWords and Wallet, or if you have no pending financial transactions related to these products.

Required Information

  • Username
  • Password

https://support.google.com/accounts


FACEBOOK

 How To Delete An Account: There are two ways to take a Facebook account offline—deactivation and deletion. Deactivation preserves the account while making it inaccessible, allowing for reactivation later. Deletion removes the account permanently.

  1. Log in to Facebook with the appropriate email and password.
  2. Visit the company’s “Delete My Account” page.
  3. Click the “Delete My Account” button.

Required Information

  • Email
  • Password

www.facebook.com/help

How To Remove An Account If You Don't Have The Required Information Listed Above

To permanently close an account for a deceased person you must submit a special request. This includes the following information:

  • The deceased person's birth certificate
  • The deceased person's death certificate
  • Proof of authority under local law that you are the lawful representative of the deceased person, or his/her estate

Again, refer to this special request form for all the necessary requirements. The following options are available on this page:

  • Please memorialize this account
  • Please remove this account
  • I have a special request
  • I have a question

How To Memorialize A Facebook Account

If you want to simply memorialize an account, you must submit a Memorialization Request, which includes the following information:

  • Deceased person's name as it appears on the account
  • A link to the timeline you'd like to report
  • The email address associated with the account
  • Your relationship to the deceased
  • The year in which they passed
  • A link to an obituary or news article establishing proof of death
  • Your contact email


HOTELS.COM

 How To Delete An Account: Log into the account, go to this “Delete Your Account” page and click ‘Delete Account.’

Required Information

  • E-Mail
  • Password

https://service.hotels.com


INSTAGRAM

 How To Delete An Account:

  1. Log into the Instagram web site from a desktop computer or mobile browser.
  2. Click the username in the top right and then select “Edit Profile.”
  3. Click “I'd like to delete my account” in the bottom-right corner.

Required Information

  • Username
  • Password

Note: If it’s connected through Facebook -- i.e. a Facebook account is used to login to Instagram -- you should delete the Instagram account before deleting the associated Facebook account.

https://help.instagram.com/448136995230186/


KAYAK

 How To Cancel An Account: Kayak doesn’t exactly make canceling membership intuitive, so best to email them directly via their web form HERE. You can also call them at 1-978-451-0771 or 1-855-529-250.

Required Information

  • Email
  • Password

Note: If it’s connected to a Facebook or Google account, you’ll need that information.

https://www.kayak.com/help


MICROSOFT

How To Close An Account: There are a number of paid subscriptions accessed by the Microsoft account that must be canceled prior to account closure. Many of those subscriptions can be canceled at the company’s “Billing” section. The rest must be canceled at the respective services’ websites (example: Xbox.com, Outlook.com, etc…)

  1. Sign in to the Microsoft account from the Live.com homepage.
  2. Under the Account navigation on the left-hand side of the page, click Security & Password.
  3. Scroll down to the bottom of the page and click “Close my account.”
  4. Click “Next.”
  5. Click all checkboxes acknowledging that you understand the consequences of canceling the account and select a reason for leaving.
  6. Click the “Mark account for closure” button.

Note: Upon completion of the account closure process, a 60-day period begins during which the account may be reopened without loss of data.

Required Information

  • Email
  • Password
  • Security Code (optional)

Microsoft overview on closing an account ; Microsoft instructions on closing an account


NETFLIX

How To Close An Account: Netflix offers two plans—a streaming video subscription and a mail-order DVD subscription. For either, start by logging in to Netflix.com from a desktop computer or mobile browser.

Streaming Plans

  1. Hover over the avatar at the upper right-hand area of the page and select “Your Account” or simply click here and skip to step 3.
  2. Under “Your Plan,” click “Cancel streaming plan.”
  3. Click the “Complete Cancellation” button.

DVD Plans

  1. Hover over the avatar at the upper right-hand area of the page and select “Your Account” or simply click here and skip to step 3.
  2. Under “Your Plan,” click “Cancel DVD plan.”
  3. Click the “Cancel DVD Plan” button.

Note: You must ensure that all DVDs are returned by the end of the billing period to avoid incurring additional charges.

Required Information

  • Email
  • Password

https://movies.netflix.com/CancelPlan. (Note: You must be logged in to view this page.)


THE NEW YORK TIMES

 How To Delete An Account: The New York Times won’t let you delete your online account yourself. The best thing to do is to contact customer service and have them delete your account.

To cancel a physical subscription call: 1-800-NYTIMES

Required Information

  • Email

http://homedelivery.nytimes.com/HDS/redirectFAQ.do?mode=FAQ#q12

 


PRICELINE.COM

How To Delete An Account: Priceline doesn’t offer a direct means of canceling, but you can go to their Customer Support page and select the “Contact Us” tab in the middle box and request a cancellation.

Required Information

  • Email
  • Password

http://www.priceline.com/customerservice/customerservice.do


SKYPE

How To Cancel An Account: Skype offers several levels of service—free accounts, paid subscriptions and Skype Premium, the last of which is currently on hiatus.

Subscription Accounts

  1. Log in to the account at the Skype website.
  2. On the left side of the page, click the existing subscriptions.
  3. Click “Settings” next to the subscription you want to cancel. (If you just have one subscription, you won't see a “Settings” link; just click the subscription.)
  4. Click “Cancel subscription.”
  5. Information on the subscription you have canceled will be displayed, concluding the process.

Note: You can click “Reactivate” to resume the subscription for 90 days following cancellation.

Free Accounts

  1. Log in to the account at the Skype website.
  2. Under “Account Details,” select “Profile.”
  3. In the “Personal information” section, click “Edit” at the upper right.
  4. Delete all personal information from the profile. You can replace your details in the fields with random characters such as “qwerty” or “xxx” because empty fields cannot be saved.

(This will ensure that other people cannot search for the profile in Skype by using personal information such as name, email, or phone number, though they’ll still be able to search by Skype Name).

  1. Click “Save.”

Required Information

  • Skype Name
  • Password

https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription#1


SPRINT

How To Close An Account: There is no process for closing a Sprint account online. Dial 888-211-4727 or *2 from a Sprint phone to cancel service via a customer support representative.

Required Information

  • Phone number
  • Account number
  • Recent bill
  • Death Certificate

Note: It helps if you have a Sprint.com username and password to access the information mentioned above.

https://mysprint.sprint.com/mysprint/jsp/landingPage/contactus.jsp


TIME-WARNER CABLE

How To Close An Account: You can cancel a service, but not your account, by chatting online with a customer service representative.

Account cancellations cannot be initiated online. To close an account completely, contact a customer service representative at 888-TWCable (888-892-2253).

Required Information

  • Recent bill

http://www.timewarnercable.com/en/residential-home/support/topics/accountandbilling/transfer-or-cancel-service.html


T-MOBILE

How To Close An Account: There is no process for closing a T-Mobile account online. Dial 800-866-2453 to cancel service via a customer support representative.

Required Information

  • Phone number
  • Account number
  • Recent bill
  • Death Certificate


TRAVELOCITY

How To Cancel An Account: Access Travelocity’s “Ask a Question” web form HERE. Enter the account holder’s email address, leave “Trip ID” blank, enter “Cancel member account” in the subject line, put the account holder’s name, address, and phone number in the “Question” box, then select “My Account” from the “Category” drop-down menu.

Required Information

  • Email
  • Password
  • Billing address
  • Phone number

http://www.travelocity.com/p/support.htm


TRIPADVISOR

How To Close An Account: Once you log in with the account holder’s email and password, access the “Account Settings” page and select “Close My Account.”

Required Information

  • Email
  • Password

Note: If it’s connected to a Facebook or Google+ account, you’ll need that information.

https://www.tripadvisorsupport.com/hc/en-us


TRIVAGO

How To Cancel An Account: The easiest way to cancel a Trivago account is to access their “Contact Us” page and submit a request via the web form.

Required Information

  • Email
  • Password

http://www.trivago.com/static/faq/faq


UBER

How To Delete An Account: You can’t delete an account on your own. You must email Uber at support@uber.com for it to be deleted.

For Drivers: Apart from deleting your account like a rider would, you can also change your notification settings to offline so you don’t get notifications or pickup requests. You can also email support@uber.com, ask if any money is owed and request for them to delete your vehicle.

Note: If the account is linked to Facebook, go into “Settings,” click “Apps,” find the Uber app and click remove. Don’t forget to delete the app from the phone.

Required Information

  • Email
  • Password

https://help.uber.com/h/3c38b128-d49d-4b7c-b66d-323b86d1568a


VERIZON

How To Close An Account: There is no process for closing a Verizon account online.

To cancel wireless services via a customer support representative call 800-922-0204

To cancel home television (FiOS), phone and Internet services call 800-837-4966.

Required Information

  • Phone number
  • Account number
  • Recent bill
  • Death Certificate

WEBMD

How To Close An Account: Email webmdcommunity@webmd.net from the email that was used to register the account.

Required Information

  • Member name
  • Reason for leaving


YAHOO

How To Delete An Account:

  1. Log in to Yahoo.com at the site’s user deletion page.
  2. Enter password and CAPTCHA visual code.
  3. Click the “Terminate this account” button.

Required Information

  • Email
  • Password

Note: If it’s connected through Google or Facebook, you should delete the Yahoo account before deleting the associated Google/Facebook account.

https://edit.yahoo.com/config/delete_user?